We recommend new customers arrive 20 minutes before the
start of class to get started. If you are not signed in 5 minutes
before the class starts, your bike may be given away to someone
on the waitlist. All riders should be on their bike before the start
of the class, because when the doors close, we won’t be able to let
anyone into the class late. If you are running just a few minutes
late, please call the studio for exceptions.
We recommend wearing workout gear that is comfortable
for you. Form fitting shorts or pants will ensure nothing
gets caught in the bike. All bikes require SPD clip-in shoes,
so feel free to bring your own SPD compatible shoes, or we
offer shoes at our studio for a small rental fee (first ride free).
Wearing clipped in shoes better engages leg muscles and leads
to a more powerful and smoother pedal stroke. If you find this
a bit scary, we promise after one class you will start to love the
closer connection between the leg and the bike.
Ensure your body is hydrated to keep it happy throughout
the whole class. We recommend you bring a bottle of water,
or buy one of our reuseable water bottles that you can fill at
the studio. We also recommend a light snack 30 minutes before
your class. Quest bars, Fury bars, and Hey Life Juices and
Coconut Waters are available for purchase directly in the studio.
Velocity is a full body workout and like any new fitness routine,
you may want to check with a doctor before your first ride. Your
safety is our first and foremost priority. Always ask an Instructor
or Velocity staff member if you have any questions or concerns,
and notify them of any pre-existing injuries or illnesses. Before
you start riding, make sure to check that your bike adjustments
are correct and locked down tightly, and that your cycling shoes
clip in securely. Get familiar with your bike, especially the safety
brake which is the red resistance knob in the center when pressed
down. Our instructors are here to push you and give you a fun
and energetic workout, but please listen to your body and work
at a pace that is comfortable for you.
Each locker room contains lockers with digital keypad locks to store all
of your belongings, no need to bring a lock. The showers are fully stocked
with Soeder bath products to keep you smelling fresh. You will receive one
small towel and one bath towel when you check in for your ride.
Everyday at midnight (0:00) we open new class times for reservation
for the same day of the following week.
If there are valid class credits in your account, you can
book a bike for your friend or multiple friends. This will
guarantee you can ride next to each other. Your friend only
needs to check in with the front desk and sign a waiver
form upon arrival for class.
If a class is full you can add your name to the waitlist when
you are logged into your account. If a bike opens up you will
receive an email alerting you of action required in your
account to secure the open bike. If you do not reserve the bike
quickly, we may call you to ask if we can release the bike to
the next person on the waitlist. We accept walk-ins should
a bike become available last minute.
If you need to cancel a reservation, you must do so more than
24 hours prior to the start of the class by logging into your
Velocity account or calling the studio. If you cancel less than
24 hours prior to the beginning of class or do not show up for
the class, it will be deducted from your account as though you
attended. However, if you cancel with less than 24 hours notice
and your bike is reserved by another person, you will still receive
a full refund. So we encourage you to cancel no matter how far
in advance of the class.